had to drive over an hour for a repair to be told that their equiptment was not working and could not complete the repair. overall wasted 4 hours out of my day on the phone before finally getting asurion to replace the device at zero cost. I was told that because im in a "rual" area I had limited options for repairs. So did they make it right yes however I should not have to spend half a day trying to get something repaired or replaced prior to getting a manager to approve a replacement
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