Wish I could give it zero stars. Bought a backpack from Staples was asked if we wanted to purchase the extended warranty and said yes. About a month later the backpack was ripping, started the claims process. 3 weeks later we're still getting disconnected in the middle of calls. Getting transferred to departments we shouldn't be and still getting asked for proof of purchase which has been provided on 4 different occasions. If you can avoid getting insurance through them you should. Absolutely the worst experience i have had with any claims department in ANY company.