Horrible company to deal with. I had an issue with my Martin acoustic guitar. When I tried to file a claim with Asurian, they kept telling me that I had to work with Martin & co. to see if they would cover it. Martin denied claim cause they said it was a manufacture issue. The guitar was too dry and stopped working. Every time I told Asurian that Martin denied claim, they kept sending me an automated message that I should deal with Martin. Now Asurian denied my claim cause I had guitar fixed by an authorized Martin dealer and did not tell Asurian. I will never buy a warranty from Asurian again!