Great when they don't send you a blacklisted imei phone. To me, this is incredibly unprofessional. If a company is replacing phones with refurbished or otherwise, they should be working with the carriers to remove them from blacklists before sending them out to paying customers. I pay a monthly fee for this "insurance" and they send me a locked phone for a $100 fee? Now I have to physically drive 1.5 hours to the nearest corporate store. Asinine. Can't even fix this over a phone call or chat. The upside and only reason they get 2 stars is their customer service is nice and does everything they can on their end. Apparently they aren't given enough tools to actually fix this kind of problem so I can't fault the agents, but I can blame Asurion. I will be cancelling after this and just buying a new phone that doesn't have headaches involved with it if it breaks again. Vote with your wallet peeps!