I had a lovely costumer service Rep named Leo that was on the line with me for over an hour patiently helping me setting up my new phone after my other was stolen. We had to go around Apple support Stuff because all of my important info was on that other phone and he was able to directly answer all of my questions/concerns about getting back to all of my things lost in the cloud. He helped direct me to another rep when his services was no longer acquired and he went above and beyond with staying on that same line to make sure I got in contact with where I needed to go before he ended our conversation.. He was very persistent/patient and also personable which I appreciate because I felt like it wasn’t just another “tech” call. Thank you so much for employing people such as him. I began my phone call frustrated and angry; but I ended very pleased and taken care of.