Very disappointed with their service. My husband and I were traveling across country and my phone got destroyed. Went to Verizon store, said I could file a claim and pick up a new phone at Asurion. Went to Asurion facility and they could not replace my phone. Would have to file a claim and have it mailed to me… I wasn’t going to be home for weeks. I ended up having to buy a new phone. What a waste of money I paid every month for the insurance!!!!
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