We started calling for repair on our washing maching in September of 2024. We had to take our laundry to the closest laundry mat 14 miles round trip from our country home to town from Septmeber 2024 to December of 2024 because their 'repair truck' broke down. Finally in December a repairman came. The tub was not spinning well enough to drain the water out even after he got it running because he only replaced two of the three shocks that needed to be replaced. In 2025 after we waited a long time to get a repairman to our home because our clothes were still too wet and we had to run our dryer an extra time and/or run the spin cycle an extra time on our washing machine causing high elctrical bills, another repairman replaced the other shock. Still the same problem existed. This repairman was much better. He replaced the computerised part of the washing machine on another trip. Still the same problem. But Assurian would never relay messages to me to tell me what they required (like pictures of serial numbers which they should have already had from previous repair visits as well as reciepts which they already had from previous visits and a form they needed which they did not imform me they needed until 30 days passed and they had to start all over again with the whole process. Once again they were asking me for pictures of serial number, receipt of purchase, etc. This continued to happen. They should ahve already ahd all of those items! I would spend hours on = the phone finding out they didn't tell me what they needed done several times and having to do thier work keeping things going myself. I was on the phone on hold for long periods of time people who didn't know what I needed to do to proceed until I would call a few time. They would say, "You need this form or this receipt again" , etc. There was poor communication between the employees at Assurian to make the process run smoothly. After many repair visits to my home that probably cost them more than if they would have replaced our machine sooner, they deemed it a lemon and almost a year later in Augiust of 2025 we received a reimbusrment check for the cost of the washing machine. We spent almost a year on extra electrical bills, phone calls on hold, wated time, repeating steps that should not be repeated, laundry mat and gas expenses related to travel for laundry mat and the horrible service of Assurion. We will no longer buy our washing machines form any company who uses this warranty service, because it's poor service. Yes, make this review public.