Over the past week, we had to refile claims 4x due to involuntary rescheduling due to lack of stock. Initially, we filed a claim to have the phone repaired but the parts were not in stock but wasn't, then we rescheduled to have a technician perform the repair 3 days later but since the date was too far away we called to refile a claim to have the phone repaired in a store 56 miles away based on information that the parts were in stock but weren't and was informed that the phone couldn't be repaired and would have to be replaced, so we filed another claim to replace and setup the phone next day between 7-9pm est. We were informed today at 630pm that the phone couldn't be delivered and found that it was due to lack of stocking. While speaking with representative to refile another claim we were informed that it would be safer to have the phone mailed within 1-2 business days. We inquired if the at home technician service would be provided and was informed that the since the phone was mailed that the the in-home service would not be available and was only available for same or next day delivery.