Unreal process. 1) Setup a repair for Saturday morning for my son's device, small crack in the front screen that we want repaired so we can take him and upgrade his device. We carved out our morning to be at home. I receive a voicemail half way through the window stating they couldn't come. 2) I reschedule for Monday. Again we wait at home, a tech comes and tells us that there is nothing that they can do since my son had accepted the iOS beta and Asurion isn't trained in the beta. They instructed us to go to the "store", where the techs can handle this. 3) Per the tech's instructions, we go to an AT&T store and wait in line. Once it is our turn, we are told to go to a "uBreakIFix" shop. We drive another 30 minutes each way out to that shop. They tell us that they also cannot handle the iOS beta and that their techs should have never to said to go to the store. 4) We hard reset my son's phone, which is what we were told to do by the shop worker. 5) We reschedule to be home again for Asurion. The Asurion tech comes and says they still can't help us because a hard reset, doesn't remove the beta. 6) I call Asurion's techs and spend 30 minutes on the phone with them and get nowhere. I then am transferred to Apple and they help me in 2 minutes. 5) We have another tech come (4th window we sat through) and the process is completed. This was a total of hours of wait time (rescheduling to be home 3x), a total of 2 hours of driving, 30 minutes of waiting in line and 30+ minutes on the phone with Asurion. Not a single person knew wha the heck they were doing, but gave faulty instructions. This was a compete joke of a service.