I filed a claim to repair a creacked iPhone screen; set up appointment 3 days later from 5-7 PM at my house. By 7 PM, the technician hadn't shown up and hadn't contacted me to say they were delayed or canceling. I called customer service and they offered to reschedule me - for 3 days later. And with no prompting from me the customer service rep explained what would happen if the technicican didn't show up 3 times-- which means that the technicians must no-show so frequently that customer service has to warn people up front what Asurion will do differently after their technicians fail to show up 3 times! The customer service rep was very friendly, but I bought the Asurion warranty to repair my cell if needed, not to speak with friendly CS reps or wait for hours for technicians who can't be bothered to let you know that they're not coming in the first place. I would never buy an Asurion plan again. And I'd give them zero stars if I could