Called on 8-26-25. I had to go through their 1 day waiting period. I got an email to finish my claim. After finishing it, I was supposed to get my phone the following day 8-28-25. I received no phone. Get a email saying it wasn't deliverable. Which I found out, after calling customer service again. They didn't have my phone in stock. So instead of telling me the truth, I was told a lied.. but I was told, no problem, you'll get one by tmorrow...nope! Didn't receive one. Had to call again. Got the same story but at least this time, I got a tracking number next day comes by and goes with no phone. So i track the phone, and I'm not gonna get it for 3 more days. So basically, I've been without a phone for 6 days when it was supposed to be next day mail.