Purchased an appliance off of Amazon for a icemaker. Some May I have been trying to get a replacement. I submitted every single piece of documentation I have for the machine and the company keeps telling me not enough information. I have called numerous of times and still gotten nowhere but ask to call back or submit more information. I go through a headache every single time. And I still have yet to get a replacement or money back with the only documentation that I have of purchase on Amazon website. A lady was supposed to stay on the line and 3 way Amazon to see what I'm missing because she couldn't even tell me what or where to even find the information. Now I'm out of almost $200 for ice machine used able to use for 3-6 months max.