The insurance claim process was quick and easy. But contacting their support to activate the phone was a disaster! I had to go to Verizon to activate the phone. Verizon wanted me to pay $30 for them help me download my apps and photos. So Asurion told me they could assist with this. The lady on the phone told me I lost all my photos and apps! This was far from untrue. After watching a YouTube video I easily downloaded all my apps and photos from my last backup. Good thing I did not listen to them!
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