I am subscribed to Asurion Home Protect through Verizon. I submitted a claim for my 85" TV for a line that had developed from top to bottom. The line continued to growand eventually the screen quit working. On a whim, we tried to turn it again, and it did turn on, but with the now roughly 2" line on the screen. I contacted Asurion, they told me that it was determined that there was physical damage to the screen. They stated that they figured this out through the pictures because there was a big black dot that showed them there was damage to the screen. BUT... the original claim (I filed many on this TV to try to get this completed) has images showing the TV did not have that "dot" on it, thus proving that there was no physical damage to the TV and that this was all due to the malfunctioning of the television. Also, they claim that I input that there was physical damage to the TV, I never did that... In fact, I filed on my mobile devise, and it skipped sections and wouldn't even allow me to input what happened to the TV, I assume this clitch had something to do with "physical damage" being selected. I called and spoke to the customer service, and eventually talked to a Jamie, she was nice, and everyone I talked to has been nice as well, however, Jamie told me that the "dot" indicated damage and there was nothing she could do for me and that any claim going forward would be denied. I pay for this service, and Asurion should supply the service, which is not. Also, on Asurion's website, for home protect through Verizon... it states accidental damage is covered... so even if that were the case, which it is not, it should be covered and Asurion is mis-representing itself inorder to deny claims. All images are attached and I expect the claim to be processed and the TV replaced. I paid $3000 for this TV, now it can be purchased for far less money! I'm leaving Google review as well and making social media posts and supplying the recording of our conversation online.