I had the same experience as Kimberly. BJS delivered items for me ordered by two separate furniture companies and both experiences were awful. I just moved to this country, need furniture and live alone. They separately dropped off both items to my door and left them so that I could not even block the door. The second time I at least asked them to help me move it enough to both close the door and not prevent a fire hazard, since I struggled tremendously to move the item from the doorway after the first delivery. They claim that they can't deliver it to the requested room in the flat because of COVID regulations, but there is absolutely a way to do this in a safe, masked, socially distanced way. But the hypocrisy of their rigid rules is that I noticed that both delivery representatives sat in the cab of their truck unmasked, and the representative who came to my door today had his mask under his nose - I had to ask him to pull his mask up. I now have to find and pay someone to help me move the furniture to the right rooms in my flat. I would like to get my delivery fee refunded for this barely-there service.