Two guys brought the item to the front door but when I said I live on the 2nd floor, said they won't do due to their anti-covid policy. Both guys not wearing masks. Item is so heavy that the two big guys needed a dolly to move it. So they left it on the ground floor. I confronted them, they called the office. The office suggested I ask neighbors to help me lift the item! So much for anti-covid policies... What's more, 10 minutes later, they came back and without any explanation took the item away. I literally had to run after them to find what's going on. They said, delivery cancelled, call the office. Delivery company asking neighbors to help me deliver the item.... Extremely rude, not professional.