Wow - so bad they are beyond words. Only the Chuckle Brothers would call these professional! From the years of astoundingly awful reviews - where rudeness, arrogance, abusive behaviour, and refusal to fulfil their contract are mentioned - I have no hope that their pitiful pretence at service will be dealt with by this company. The same duo are referenced (and pictured) again and again for attitude and behaviour by customers but are still employed - I can only gather they either part own the company or are related to an owner .... or they would have been sacked already!! At the outset the pair seemed okay - they were delivering a sofa set. We had complied with their COVID expectations and all seemed okay .... and then the whining started .... ohhh it’s heavy, tips to one side on the trolley, won’t go through the door. Such fuss it was comical to start with. They managed with clumsy inefficiency to get the smallest sofa in and then came the slightly larger sofa.... Only the day before, I’d carried though the same door a larger sofa with my husband and I’m 5.3 so I knew that there wasn’t any real issue. To help though, I suggested they could bring it through the back which would be a straighter route - but one actually said ‘we don’t have time’. It was clear they were angling to dump it at the door in the middle of the day, with rain expected. Making a show of being reasonable, they walked through the house and commented that the dining room table and budgies were in the way. I said I’d move them - no problem! They ignored me. Apparently budgies are an insurmountable problem for these professionals. Despite the fact that we had moved sofas into our house and moved sofas out too, apparently the standard door frames just were too much of an ask ... so I refused delivery rather then let them leave an sofa on the drive way and they put the furniture back on the truck. To dramatically demonstrate how heavy the furniture was (for these professional movers) they repeatedly dropped the large sofa; the one smaller sofa they had got into the house without problem was suddenly monstrously difficult for them to get out and they actually ... yes actually ... took out of the packaging 4 smaller pillows so that the sofa could magically be removed form the house again! This company is beyond belief. And Wayfair should not be placing customers in the position of dealing with them. I had wondered if I their behaviour was misogynistic - but the astounding history of complaints here seems to suggest they are just awful!