delivery team arrived 2 hours late and were unreachable by phone until 15 minutes before they arrived, when they contacted to explain they were late. when they arrived one of the men was extremely stressed out and angry and he directed a lot of his anger and stress at me, by shouting instead of speaking, and swearing aggressively. as he was unloading, he dropped my product (which cost over £400) aon the floor and almost lost his mind in rage, screaming expletives. he was extremely rude, angry, and i was completely terrified of him. he "asked" where the product was being delivered to and when i explained i needed it delivering upstairs to a second floor flat, he started angrily swearing again ("oh for **** sake, are you ******* joking" etc), and standing very close to me, he pointed his finger at my face repeatedly as he "explained" by shouting that he was unaware of the stairs and that he normally wouldnt carry any item up stairs. at this point i was physically shaking, i felt sick, i couldnt control my hands or even speak properly, the aggression this man displayed towards me was utterly terrifying and i thought he might hit me because he was so aggressive and angry, and not in control of his emotions at all. at this point his colleague, a younger man who so far had said almost nothing to me, but who was not experiencing the same rage issues, must have noticed my distress because he said something in a foreign language to the angry man, presumably "stop" and he then became silent, backed away from me and started to carry my product up the stairs, dragging it up so that it banged on the steps as he dragged it. the calmer man rushed to the other end of the product and lifted it so that it wouldnt drag and bang on the stairs. between them they moved the product up the stairs eithout any further incident. i couldnt even move, i was rooted in place in a state of shock of fear. the angry man left, the calm man asked me to sign my name on his form, and then he left. i went inside my property, still shaking, vomited, and cried. im absolutely disgusted and appalled. this man's behaviour and treatment of me was just beastly. i am already scared of men as i have suffered violence from men in the past, and this has only made it worse. i will never accept deliveries from bjshomedelivery again after this literal nightmare, horror show experience customer service do nothing to help and its clear that as a family business, they are allowing a member of their family to treat customers in the worst way. read the other reviews, there are TOO MANY 1 star reviews and terrible awful descriptions of this company i will be issuing a formal complaint with an ombudsman