The delivery team were rude, they did not handle the furniture boxes with care resulting in damage to some of the goods, which we did not find out until later as they declined to unpack and remove the packaging at time of delivery despite this being the advertised delivery service by the Cotswold co and promised within the pre delivery emails received from BJS Home delivery. When I was asked to sign for proof of delivery form I noticed that the delivery team had documented that we, the customers, had refused the unpacking and removal of waste service - I asked them to correct this (as we certainly did not refuse and wanted them to do this) and then signed the form on which I also made a note that it was the delivery team that had refused to unpack and remove the packaging, later I got sent a copy of the proof of delivery form which had had my signature removed and a signature forged in place of mine, they’d also amended the form again documenting that we’d refused the unpacking service. Extremely unhappy with the service which was not delivered to the advertised standard or specification as per the contract and shocked that they forged a signature and falsified documentation.