ext message 20 minutes before delivery deadline is not acceptable attitude to your customers. Don't commit to deliver goods if you can't fulfill! Even if the "family emergency" was genuine reason for delivery failure, you should offer rescheduled delivery next day but not next week! Order: MM1906357 !!!UPDATE!!! BJS called me and asked to adjust my original review after 2nd. delivery attempt, so here it is. Another failed delivery! Today 03/12 delivery van actually arrived and for 10 minutes they tried to find my mattress but wasn't able to as it was simply not loaded in! I'm done with this company and unfortunately have to cancel my order as there is 0% chance it will ever be delivered. If anybody from delivery company reading this, please suggest to your boss to rename your company to "BJS SCAM Delivery"