Despite website stating you will receive confirmation of the delivery slot the day before the agreed delivery date, I didn’t receive. I chased multiple times with no response only to receive 11 texts at 6am on the day of delivery confirming my slot for between 2-5pm later that day. Made arrangements to work from home to receive the order. Waited the whole day, no delivery received. Reached out via email and also via WhatsApp, sent 10 messages from 6pm and all were ignored. Messaged again first thing the next day and still ignored. Update on the portal says the delivery was attempted which is just a lie as I was in the whole day and cancelled evening plans in case they turned up late, which they didn’t. Now been on hold for the last 40 minutes to understand when my order will be delivered. Absolutely no communication from BJS at all, horrible customer service