I waited all day for a delivery sent from John Lewis today. Delivery slot 1-4pm with a promise of a call 30min out. 20min before the end of this 3hour slot. Text msg: Good Afternoon, Unfortunately, the delivery team is running behind due to unforeseen traffic conditions. They are expected to be with you between 1700 to 2000 hrs. If this is suitable the drivers will still call 30- 45 minutes before delivery. Apologies for the inconvenience caused. Kind Regards, BJS HOME DELIVERY“ They called 6:30pm “we are here but no body here” “we can only wait 4min and then Go” I had to drive into London to take collection of this for my client, a 3 hour round trip! I told him this and said they can surely wait 5min for the client to come to the door and let them in. They weren’t even in the street as we have CCTV. They never rang the doorbell bell. When I mentioned on the phone to them that it was a basement apartment they said they can leave on the street and go. We paid for unpacking and transport into the apartment for a reason. I asked them for their number to call them back on as I’d have to call the owner to come and meet them, street level. All return call numbers when to “out off office hours automation msg” They didn’t want to know. And after reviewing the CCTV, we now know why. Didn’t ring the door bell or call/knock at door! They were probably on the side of road on there way home calling me. Disgraceful company! Had to give one star as no option for zero. Really can’t understand why a reputable company like John Lewis would use them.