Trying to get a time slot was bad enough, that wasn’t confirmed until 7.30pm the evening before the delivery day. The bed was in three parcels and they refused to take the biggest one up because of a bend in the stairs even though I pointed out that I had a king size and double divan bed in the other bedrooms. They said they’d leave the biggest parcel (30 kilos) downstairs and I could take it up. I said I’d unpack it if it made it easier but they didn’t have time. I had to cancel the order and they took it all away. I won’t order anything from a company that uses BJS