The delivery drivers phoned after arriving asking me to come down the collect the package. After going down, I was told that they wouldn't take it up the stairs, and would need to leave it on the ground floor. I was then left to haul a 45kg box which needed 2 people to carry, up 4 flights of stairs completely by myself. This also wasn't a problem of the package not fitting up the stairs, since it was quite small and managed to fit up no problem. I find it hard to believe that this is a delivery policy, since the entire point of home delivery teams is for multiple people to deliver heavy items which a single person wouldn't be able to do. If this actually is a policy, then there was absolutely no effort made to let me know beforehand so that I could cancel the delivery.