Have a faulty TV that has to be returned. First part was to deliver a box to me to fit TV into. Box was too small. Re delivery date arranged to pick up faulty TV using small box as TV retailer OK'd it. This date was changed without my knowledge. A new date was set and then 15 minuets before delivery slot began got an email stating that one the the delivery guys was ill and they will reschedule for next week. Delivery days are weekdays only and I have now taken 2 days of my annual leave for no purpose but to wait in. I have no holidays remaining this year now. We have a large box blocking our hallway and are stuck with a small borrowed CTR TV. Richer Sounds are the retailer who are using BJS and I cannot fault them, but as to BJS I have nothing to recommend them as a business to anyone. The sooner Richer Sounds gets shot of them the better.