The customer service of this Dutch company is non existent. I strongly advise people not to book their holidays with them. Despite what they say on their website they do charge a booking fee and a substantial one at that. Because of the pandemic I was not able to travel to Italy to the villa I had booked a year ago. The villa owners, babarhouse.com are willing to refund 50% but not the 602euros they paid to booking.com
To date booking.com have refused to refund any monies and continue to make money from holidaymakers ' misery.
Andrew Brooker
4 years ago
Booking.com has a
1.9
average rating
from
138
reviews
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