Booking.com should be closed down. I booked an apartment for 11 days, the pictures of the apartment were gorgeous. I thought I was getting a great deal saving a few dollars. However, a few days later the picture changed to a less appealing place with a view of the parking lot, instead of the beautiful city. I contacted the property manager and was told to contact Booking.com to resolve the issue. I sent messages requesting a refund for breach of contract cause they didn't deliver what they promised with no response on their part. My last resort was to contact my credit card fraud department to challenge the charge. Booking.com thinks because the booking is nonrefundable you are stuck with receiving a below-your-standard place and not the one shown in the pictures. These people are scammers and not even close to the professionalism AIRBNB contributes. They should be out of business.