I booked and paid for an apartment in Lanzarote with booking.com on the 8 august and received confirmation and receipt. I contacted booking.com through the app that due to my flight time, I would be arriving late and received confirmation that they had notified the property. Upon arrival late at night I found the whole place in darkness. I eventually woke up some other renters who helped me to how find the owner. I roused him. He told me that there is no reservation. He showed me his reply to booking.com dated 9 august refusing the booking because he hasn’t been paid for a year. I finally found a phone number for booking.Com and was in a queue to 20 minutes on my mobile phone international call. I explained my desperate plight to their representative Tracy. By this time it was almost 11 pm. She asked me to call back in half an hour! She said you would call the property. As I was standing beside the owner I offered to pass the phone to him so that she could speak to him. She said she wasn’t allowed to do that, but that you would call them and ring me back. Nobody called the owner. Nobody called me back. I was abandoned by booking.com in the night, in a foreign country with nowhere to sleep. I was literally asking strangers if they could give me somewhere to sleep like a vagrant. After weeks of emails back and forth where booking.com tried to blame everyone else they and finally accepted responsibility. They have offered the grand sum of €25 by way of compensation! What do you think?