I made a fully furnished short stay house booking ref 4718490684 two months ago via booking.com for 5 people on 21st July 2024 and it was a non refundable booking. Since I did not get checkin instructions until 3 days prior to check in, I reached out to the booking.com customer service last week and I was given a promise of help by booking.com in case anything goes wrong and assurance that they will speak to property owner to sort out any issue. I also thought that maybe due to security reason house owner does not want to share checkin details. On 21st July (day of check in) 2 hours before check in time, property owner cancelled my booking. I was left stranded at airport with my elderly parents and family after a 10 hours flight. Again i spoke to booking.com customer service and they gave me an option which was not even close to what I needed for my family since I booked a whole house and booking.com offered a poorly rated hotel. Its like you book a car, it isn't available and the company offers you 2 scooters and if you dont take it, its customers fault. This has impacted me mentally and financially . I raised a dispute with their team and despite giving clear proof of how this poor handling by booking.com led to change of my plans thereby leading to financial impact, they have become shameless and shrugged of the responsibility in the name of being an intermediary. I'll look to explore more legal options and continue to make everyone aware of how they are scamming people like this and when asked about "if customer makes a cancellation, they loose all money if non- refundable booking. But if the property owner cancels booking even 1 or 2 hours before, no impact to them." And booking.com untrained staff makes it worse for the customer.