Got refused to cancel my room reservation even when I gave them 72hrs notice. I told them I had covid and they said they would cancel and reverse the credit card charge and then texted me back to call the hotel directly. I called the hotel directly and they said they couldn't since I made the reservation thru Booking.com. I have to call them. They give you a run around. DON'T GO THRU BOOKING.COM
8 months ago
Booking.com has a
1.9
average rating
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