Poor Customer Service and Lack of Flexibility I made a booking at Boutique Hotel Nossek and accidentally selected the wrong dates. Within 15 minutes of the booking, I contacted both the hotel and Booking.com to adjust the dates or cancel free of charge. Despite contacting them before the cancellation fee deadline and offering to pay any price differences, the hotel refused to cooperate. Booking.com initially promised to respond within 24 hours but failed to do so. On 6 January, I had to call Booking.com myself to follow up, but even then, no resolution was reached. This entire experience has been unnecessarily frustrating, and I would caution future customers against expecting flexibility or customer-focused service.