Booked the accommodation with booking.com, which we cancelled well in advance. Due to their system issues, the cancellation was not recorded and we have no proof of the cancellation and we were still charged $400. We called both booking.com and Park Royal and both parties denied responsibility and refused to refund our hard earned money. $400 is not much for these big companies but for hard working people, it's quite a substantial amount of money. The most disappointing and disgusting experience, shame on both booking.com and Park Royal.
4 months ago
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