When arriving at cozy cottage 2 bed in Canguu we were met with pure filth and were charged $200 that night for the privilege. The only way we could get a $100 refund from the provider was to take down the honest review, booking.com were on board with this and refused to compensate us directly, this questions their ethics to continue to allow unrealistic reviews to be used and others to experience what we did. I refused the refund and kept the review up. I feel booking.com have dealt with this very underhand with no support or comeback from the guest. It also took them 12 days to respond via email when bringing this to their attention. I then had to call them to discuss. Awful company with no customer support or comeback if you end up in a dirty house with rats and the previous guests excrement still in the toilet.