On February 11th, I attempted to book a hotel in Munich through your website. However, the connection was interrupted during the booking process. Although the reservation was not completed, I was still charged €258. I contacted my bank, and they confirmed that the payment was processed. However, when I contacted customer service, I was informed that there was no reservation under my name. I was told that someone would contact me within two days to resolve the issue. Despite sending the payment confirmation, I have not received any updates. Today, I tried contacting customer service again. After waiting on hold for 30 minutes, the call was abruptly ended. I sent over 5 messages in the app - no response or actions. This level of incompetence and lack of customer service is unacceptable. I am extremely disappointed with this company, and I will never use this services again!