Title: Charged Despite Free Cancellation – Booking.com & Hotel Both to Blame! I canceled my reservation before the free cancellation deadline, yet I was still charged. When I contacted the hotel (Hampton Inn, Dade City), they claimed that Booking.com never informed them of the cancellation and that they don’t even allow free cancellations. However, their Booking.com page clearly states “free cancellation”, so they should have honored it. Both Booking.com and the hotel are responsible for this issue, yet neither is taking accountability. Instead, I’ve been stuck in an endless loop of excuses and delays when trying to get my refund. Terrible experience—beware before booking! I have attached the free cancellation email they sent me.