I have used booking.com for hotels and flights for over twenty years as an independent traveler. Recently I have had problems which they were not interested in resolving. The first one was for a hire car to be used on a trip to South Africa. The description mentioned a 'free' or no fee for a second driver which was helpful. To cut a long story short this was false, the description stated the cost for a second driver was over two hundred pounds which was not true it was about twenty pounds, confirmed by the car hire company. We let them know on more than one occasion that the description was incorrect but they (Booking.Com) just repeated not their problem despite them advertising it as free. Secondly and more concerning to us was after a holiday in Nepal we booked a hotel for a few days in Mumbai before returning home as we last visited there in 1996. Unfortunately for us the flight from Nepal to Mumbai was delayed for over 24 hours so we let the hotel in Mumbai know about our delay, fine they said see you when you arrive blah blah. Anyway whilst sat in the departure lounge in the airport for the rescheduled flight we received a cancellation notice for the original hotel so we had to pick a hotel at short notice. We chose one based on the description and reviews and booked it. The hotel we booked bore more resemblance to an ardvaark than a hotel room. To say the hotel bore no resemblance to the actual reality would be disingenuous to reality it was closer to the aardvark though as it had plenty of creatures with legs in it. We should of checked the room before we paid but that is what tiredness and hunger does for you. We did not stay. We put complains (more than one) to booking.com about (a) the description and (b) the hotel tried to change the electronic version of the booking. It was by far the worst hotel in terms of standard and deceitfulness I have stayed in and having travelled to some very remote places I accept a certain degree of journalistic licence in their description. The hotel claim they did not write the description and did not put it on booking.com. Despite us speaking to booking. com complaints department on more that one occasion there has been no acknowledgement of the issues raised and now I have absolutely no faith in booking.com. either in terms of dispute resolution or the description of the services they offer. It appears they only want to know when the services they offer work and a complete disinterest when they don't.