We called while booking online. We had no vehicle as we were being picked up the next day to continue our travel. We were walked through the steps to include the airport and flight information and were advised that the closest location to the airport would be booked. It was over 2 hours away. We found a location 5 minutes away that was the same hotel brand and stayed there. Booking.com refused to refund the room to us. This is very concerning that they obtained our funds without providing what was promised. Very poor customer service. I have used them in the past but there are better platforms out there.