Could Booking.com have one of the worst customer service teams ever?
Completely unhelpful on every level, I still can't work out if I was talking to real human or an AI chatbot based on some of the responses — it took them over a month to deal with what should have been a simple cancellation. In the end, my credit card company resolved it in a single day. I won’t be using Booking.com again.
1 month ago
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