I will never use booking.com again . I tried to have my booking transferred from one Novotel hotel in London to another for same dates and was told no cancellation possible. The hotel blamed booking.com and booking.com blamed the hotel. I spent hours on the phone to both trying to make my case but no flexibility was shown at all. I will always book directly with a hotel in future- no middle man!
3 weeks ago
Booking.com has a
1.9
average rating
from
138
reviews
Related Photos & Videos
