Inconsistent cancellation policy, terrible communication and lack of follow up. Per the website and Japan Air, could cancel my flight reservation within 24 hours which I double checked before booking. Called to cancel the next day within 24 hours and was told this wasn't possible despite providing a link to both websites that state their policies. Spoke directly to Japan Airlines which said Booking.com would have to cancel since they were the vendor. Booking.com said the 24 hour cancellation policy only applies if you book directly with Japan Airlines, which there is no documentation of in their policy. I was told a specific supervisor was assigned to deal with our issue, whom called once on a Saturday at 6:30am from Sweden, which I missed. Racked up $60 in international call fees trying to contact this specific manager back in Sweden who never returned my call. Was told they would call back on a certain date at a certain time. Never happened. Called the customer service line and was again given the same message, that it could only be dealt with by "Rishika". Sent about 4 emails to Booking.com customer service with only automatic replies back. I have used this platform for years but will never use them again. We ended up surrendering and requesting a tax refund back which gave us a 50% refund, but still lost over $800 due to this policy inconsistency. Beware of their claims to cancellation. They do not follow through and will not communicate with you as promised. The amount of stress and money this platform has cost is not worth it.