Dr Christopher T Ford
Unbelievably bad service. We booked a hotel in mid-February and want to change the date by 1 day due to a change in plans. My wife called the hotel directly who immediately agreed to the change in date but said that Booking.com need to make the change on their system. I called Booking.com customer service who completely refused to change the date, provide a refund, speak to the hotel themselves, or allow me to speak with a manager. Avoid this terrible company and book direct with the hotel.
4 years ago
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Booking.com has a 3.0 average rating from 54 reviews

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