Terrible customer support I placed my order towards the end of October and asked in the live chat how long shipping would be - the response was 3-5 working days. Excellent. What they didn't say was this "3-5 working days" is in fact AFTER it's been picked up by their courier, something that was only apparent once I received my tracking. Fine. The projected pick up date was October 28th, and later it became Nov 2nd, then Nov 3rd. I contacted the support on live chat, pointing out my date had been moved back several times and I'm starting to feel like the item doesn't exist. They guaranteed my item would be collected on latest on the 5th and I requested them to send me an email with this information. The email I received said "by Friday this week" (being Nov 6th). Today I check the tracking and SURPRISE, it's now saying November 10th! Ridiculous. I do not trust this site and have contacted them again requesting my money back as this is clearly a scam. No idea what service the 5 star reviewers on trustpilot have received, maybe they're fake too?