Shame I can't mark 0 stars. Following all the other reviews, my lounge chair ordered on 19th Jan for delivery on 4th Feb never kept up to the changing delivery date. But by an amazing stroke of luck, after complaining, they switched to Tufnells and promised delivery would be next day from pickup - this of course never happened.... but after another chase, it DID eventually arrive by Tufnells only 5 days later. But the best part! Having opened it, they have sent the base and back of the chair - but NOTHING ELSE! On inspection, the chair is clearly second hand - there are scratches on the metal work where the arm holders are and the leather seating is clearly marked where it has been previously assembled. I've given them 24 hours to refund it, or will be issuing a chargeback through my credit card provider. AVOID every ordering anything from this company... Now need to get in touch with Trading Standards.