I have had bad customer experiences from time to time. We all have. Things happen. I'm not normally one to write negative reviews online.  However, when there's a series of negative experiences with one company demonstrating consistent poor quality goods, and poor customer service, I can feel prompted! I ordered a desk from their website. I knew there would be a lead time. However, 6 weeks later they email to say they never had the product they sold me but they'd be happy to send me a smaller one at no extra cost. Oh, thanks.  I insisted on the size I ordered.  So they scramble to find me something. Maybe the lowest quality they could source. It arrives with two areas of significant damage to the top, metal damage to the leg, a non-functioning connective rod and a plug socket with only one pin pointing in the right direction.  So of course I complain. Yes their portal system for complaints in annoying but it's not terrible. "Throw away the plug and the rod," I'm told. "We'll send new ones." Sure, great for the environment. They send me a plug from amazon. Wow. "Fix the damage yourself and we'll reduce the price a bit."  The new connective rod they send is bent and looks terrible. The desk top doesn't fit but "don't worry we sent you sticky pads." In short, I bought this desk "new" at significant cost and it looks like something I might have bought third hand from a dodgy guy at a market.  I've really never experienced anything like it. I was angry at first but now when I look at my ridiculous desk with its damage and wonky rod I find it quite comical. I don't want to underplay it with humour though. The company is terrible. Unless you have an extremely high tolerance for disappointment and a philosophical outlook I'd recommend using a more reputable company.