I have just moved into my first flat and ordered the x3 Wishbone chairs plus Carrara Marble Dining Table. One of the chairs arrived damaged which was a shame, but Kallevig offered me a refund so I was willing to accept the sdamaged chair as it was still usable, just badly scratched. The table then arrived, however as it weighs 60kgs the original delivery man couldn't get it up my apartment stairs and so had to reschedule the delivery for when a second delivery man could attend. The table was in a box nailed shut and arrived without screws or an assembly pack, so I had to organise and pay for a handyman to assemble the table with his own tools and screws. Once assembled, we realised the marble was badly cracked down the centre. It was not only unuseable but unsafe. I called Kallevig and explained the situation. They offered me a refund, but wouldn't come and collect the table. I explained that I lived on the second floor on my own and had no way of removing the heavy table. They repeatedly told me there was nothing they were prepared to do about it and that I should be happy that they had refunded me the purchase price. I am left £200 out of pocket with a scratched chair and a broken table. I was so excited to furnish my new home, but have been left feeling cheated and ripped off by a funiture brand purporting to sell luxury goods.
8 months ago
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