As a former employee I full well know that on a big sales event, for example Black Friday, the marketing team make up fake deals to increase internet traffic then remove them under the pretence that a mistake has been made. They do this usually twice a year and leave their awful customer service team based in South Africa to pick up the pieces. However I do know that the capita employees that they use in South Africa are told that each customer has a ‘£100 compensation pot.’ So they won’t resolve the problem and lazily throw money at the issue. My advice buy a cheap phone case, say it’s damaged and then demand money and chances are they will send you a cheque for £50. Ring a week later and repeat 😀