Ordered a phone online, 2 days later I had an email to say to say that there was an unexpected technical delay, which meant it was delayed by 24 hours. 1 week later, NOT A WORD. I phoned customer service, the lady couldn't be less bothered if she tried! Didn't give a hoot. She did say the phone would be on its way. 2 days later, NOTHING! I canceled the order and went straight to my network for an upgrade. They sent it there and then for the same price and better minutes/texts and data. I shan't be back to Carphone warehouse ever again. Regardless of their shiny website.