Possibly the worst customer service I have ever experienced. I ordered a pay as you go phone, received a confirmation email and then nothing... When I enquired about the status of my order a day later, I was told the order had not been accepted. No reason as given why the ordered wasn't accepted, given the debit card details were correct and there were more than enough funds available, or why I did not receive notification from Car Phone Warehouse that there was a problem. Second time lucky. However, I purchased a £20 top up. Apparently this is not active straight away, which is what I was advised when I asked why I had no credit!! I was then told it can take 48 hours and these details were provided at the time of purchase (they were not). After 48 hours and nothing I chased again and told I was would receive an email once the credit is active. 4 days later, still nothing and this time I'm told I have to call Vodafone who need to activate it... So Car Phone Warehouse might be cheap, but you get what you pay for in this life, and basically here you pay less and given terrible service. My advise, avoid!!!