Don't use the online upgrade service as it's pointless, ordered my upgrade as an existing carphone warehouse customer i thought this would be the eases option as i had already decided which package i was going for and that they must already have all my details they needed from my last upgrade, when i checked in the evening i had no email to confirm just count less phone calls from customer service. I rang them in the morning to tell them i had no info about my order I got told a load of rubbish that my order hadn't gone through because so many people order online that sometimes the orders get lost! I felt that the real reason was that they wanted to speak to me just to try and flog me extras and get more money out of me. I just wanted a quick and easy upgrade if i had wanted any advice i would have contacted someone on my own accord i felt like i was dealing with cold callers try to sell to me rather than a valued existing customer. I won't be upgrading with them next time unless online order is sorted! DON'T USE ONLINE UPGRADE IT'S A POINTLESS SERVICE AND JUST A MASSIVE WASTE OF TIME!!!