The most appalling and frustrating customer experience I have ever experienced! My daughters dropped her 2 month old phone and smashed the screen. I forked out £80 to have it repaired and less than 4 weeks later the glass cracked. Clearly cheap glass used and now they have advised that despite their own staff agreeing that this was a screen defect that I will have to pay another £80. Not negotiable, end of. They held onto the phone for over 30 days after this despite saying it had been returned to the shop and it took 2 visits to store, 1 email and 1 phone call just to get the phone back. To add insult to injury I also took out a SIM only their ID network and they can't even sort out amending direct debit details despite multiple calls and promises of a fix in 2-3 days. Was sent into store by the support team and they just asked me to call the support team as they couldn't do anything. Still not sorted my DD details almost 4 weeks on and now they have blocked my phone from making calls (cant even ring them!!) for none payment......It's not like I am avoiding paying, I've tried numerous times. I would be keen to know if anyone else has had repair issues and been led down the garden path by their so called CEO complaints handling team.